After-Sales Regional Manager (Northeast USA) (Verified job)After-Sales Regional Manager

Key Responsibilities

• Deliver a world-class after-sales support experience to our dealers by providing training and development and professional answers to technical questions.
• Provide dealer training of L1 and L2 troubleshooting and repairs.
• Develop and manage long-lasting relationships with dealers and end users.
• Ensure diagnosis and technical support over diverse areas of expertise: control software, hardware, mechanics, and field applications.
• Manage dealer warranty claims to uphold overall satisfaction.
• Collaborate internally with other departments of Ecorobotix Inc. to ensure continuous improvement of our products, services, and workflows.
• Assist in creating support and troubleshooting technical documentation for both internal and external use.
• Continuous learning on products evolution and troubleshooting procedures.
• Available to travel domestically and internationally.

Qualifications

• Bachelor's degree in Microengineering, Computer Science, Automation, Electronics, or the equivalent; and/or
• Six or more years of proven hands-on experience in agricultural product support at the dealer and/or OE level.
• Must have a clean driving record.
• Must have a passport for international travel.
• Spanish speaking is a plus

Experience/Skills

• Excellent communication skills, both oral and written.
• High degree of independence, reliability, and a spirit of initiative.
• Dedicated person with systematic, goal-oriented working methods.
• Manage multiple projects simultaneously and meet deadlines.
• Computer skills. Proficient in Microsoft Word, Excel, and PowerPoint.
• Curious and analytical with all things electronics and mechanics.
• Sensitive to environmental issues and green technologies with a strong interest in innovative machines.