Bilingual Intake Specialist / Receptionist

We are seeking a compassionate and organized Bilingual Intake Specialist / Receptionist to join our personal injury law firm. The ideal candidate will assist potential clients in both English and Spanish, manage intake processes, answer phones, schedule appointments, and provide administrative support while delivering excellent customer service.

Responsibilities

• Communicate with potential clients via phone, email, and in person.
• Gather and document case information accurately.
• Conduct initial client intake and case screenings.
• Translate information between Spanish and English as needed.
• Schedule appointments for attorneys and legal staff.
• Answer and route incoming calls professionally.
• Welcome clients and visitors to the office.
• Upload and organize incoming faxes and documents.
• Maintain accurate records in legal software systems.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Strong communication and customer service skills.
• Detail-oriented with strong organizational abilities.
• Ability to handle sensitive information professionally.
• Experience in customer service, legal intake, or administration preferred.
• Knowledge of personal injury law or Casepeer is a plus.