Field service technician

POSITION OVERVIEW

We are seeking a technically minded, highly motivated Field Service Technician to join our team. This role is responsible for the installation, repair, and troubleshooting of high-performance LED displays. As a customer-facing representative of our company, the ideal candidate will maintain a professional appearance and demonstrate strong problem-solving skills in various environments, including educational facilities and military installations.

KEY RESPONSIBILITIES

• Technical Services: Install, troubleshoot, and repair LED display systems to ensure 100% uptime and performance.
• On-Call Support: Provide 24/7 remote or on-site support as needed to address urgent customer needs.
• Warehouse Operations: Build and "burn in" LED cabinets in the warehouse during non-travel periods.
• Travel & Logistics: Independently book travel arrangements and maintain/submit accurate expense reports.
• Technical Growth: Stay current with new equipment releases and emerging LED technologies.
• Collaboration: Work effectively within a team to complete large-scale installations under tight deadlines.

COMPENSATION & PERKS

• Tool Provision: All necessary professional tools are provided by the company.
• Travel Benefits: Per diem paid for all travel days.
• Mileage: Reimbursement for personal vehicle use to job sites or airports.
• Professional Development: Hands-on experience with industry-leading technology.

REQUIREMENTS

• Background: Clean criminal history and a clean driving record (required for access to military bases and schools).
• Education: High school diploma or equivalent.
• Licensure: Valid Driver’s License.
• Physical Demands: Ability to lift 25 lbs repetitively and work overhead from ladders, lifts, and scaffolding.
• Technical Skillset: Working knowledge of electrical and construction basics; proficiency with PC navigation and troubleshooting.
• Professionalism: Neat, professional appearance for client-facing interactions.

PREFERRED QUALIFICATIONS

• Knowledge of LED control systems (e.g., Novastar, Colorlight, Brompton).
• Experience with AutoCAD.
• Valid Passport for potential international assignments.