Installation Manager

Job Title: Installation Manager

Location: San Jose, CA

Salary: $93,070–$106,365/year

Industry: Commercial Furniture / Workplace Solutions

Position Summary

The Installation Manager is responsible for overseeing field installation operations, installation teams, labor utilization, scheduling, safety, quality, and customer satisfaction. This role manages Installation Supervisors and works closely with Project Management, customers, General Contractors, facility managers, subcontractors, and internal operations teams.

The ideal candidate has strong experience managing commercial furniture installation or field installation operations, leading teams, coordinating labor and schedules, managing project costs, and ensuring projects are completed safely, on time, and within scope.

Key Responsibilities

• Manage overall field installation operations, labor utilization, scheduling, and dispatch.
• Lead, coach, mentor, and develop Installation Supervisors, Leads, Drivers, and Installers.
• Plan labor and resources to meet project requirements efficiently and profitably.
• Coordinate installation schedules, site access, staging, elevators, and site readiness.
• Work closely with Project Managers, General Contractors, facility managers, customers, and subcontractors.
• Manage third-party installation subcontractors and monitor quality and performance.
• Ensure projects are completed accurately, on time, and according to safety and quality standards.
• Monitor inventory, tools, supplies, fleet, and vehicle maintenance.
• Track labor hours, overtime, payroll, KPIs, SLAs, and departmental performance.
• Identify cost-saving and process-improvement opportunities.
• Review and resolve installation-related issues, work tickets, punch lists, and client concerns.
• Identify and document field changes and assist with change-order processes.
• Conduct or participate in pre-installation and project planning meetings.
• Ensure compliance with safety policies, procedures, and applicable codes.
• Provide installation training, coaching, and technical support.
• Prepare operational data and performance information for business reviews.
• Serve as the primary point of contact for installation processes and field operations.

Required / Preferred Qualifications

• 5+ years of related installation, field operations, or furniture installation experience.
• Experience managing teams, supervisors, installers, or field personnel.
• Strong leadership, communication, and customer service skills.
• Experience with commercial furniture installation is highly preferred.
• Knowledge of project cost management, labor utilization, and operational KPIs.
• Knowledge of installation tools, equipment, safety procedures, and codes.
• Experience coordinating with General Contractors, customers, facility managers, and subcontractors.
• Strong problem-solving and organizational skills.
• Bachelor's degree or equivalent technical education/experience preferred.