IT Asset Manager/IT Asset Management

Job Title: IT Asset Manager/Technical Support 

Location: 2 Natural Resources Dr, Little Rock, AR 72205 - Hybrid 

Duration: 12+ Months   

Qualifications

IT Asset Management

ITSM/ITAM tool administration

Helpdesk or Field Technician Support

Software installation and maintenance

End-User Hardware Support

A+/CSAM/CHAMP/ITIL related certification

NinjaOne RMM

Freshservice ITSM

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do

Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.

Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.

Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.

Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.

Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.

Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.

Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.

End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.

Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFGC vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!

Required Qualifications

 3+ years of experience in each of the following:

Helpdesk or Field technician support

End User Hardware Support (laptops, desktops, mobile devices)

 IT Asset Management

 ITSM/ITAM Tools

Software installation and maintenance

 Exceptional customer service skills with a commitment to user satisfaction

 Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

 CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications

 Experience with Freshservice ITSM/ITAM

 NinjaOne RMM

 Google Workspace administration experience

 Experience in government or conservation organizations

 Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

Technical Skills

 Windows 11 operating systems

 Active Directory administration

 iOS and Android mobile device management tools

 Network monitoring and discovery tools

 Antivirus and security software and tools

 Remote monitoring and management support tools

What We're Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.