Property Manager

Job Title: Property Manager

Location: St. Louis, MO

Job Type: Full-Time | On-Site

About the Job:

We are seeking an experienced Property Manager to oversee the daily operations of a luxury multifamily apartment community in St. Louis, MO. This individual will be responsible for driving occupancy, maximizing property performance, delivering exceptional resident experiences, and leading the on-site team. The ideal candidate has a strong background in luxury or multifamily property management, excellent leadership skills, a sales-driven mindset, and the ability to manage operations in a KPI-focused environment.

Key Responsibilities:

Property Operations:

Oversee all day-to-day operations of the apartment community.

Maintain high standards for property appearance, cleanliness, and curb appeal.

Ensure compliance with company policies and property management best practices.

Coordinate with maintenance staff to ensure timely completion of work orders and preventive maintenance.

Leasing & Occupancy:

Drive leasing performance and maximize occupancy rates.

Manage leasing activities, prospect follow-up, tours, and lease renewals.

Develop and implement marketing strategies to attract qualified residents.

Monitor leasing metrics and achieve occupancy and revenue goals.

Resident Relations:

Deliver exceptional customer service and maintain positive resident relationships.

Address resident concerns and resolve issues promptly and professionally.

Organize resident events to enhance community engagement and satisfaction.

Maintain a high level of resident retention through outstanding service.

Leadership & Team Management:

Lead, coach, and develop the on-site leasing and maintenance teams.

Conduct team meetings and performance evaluations.

Foster a positive, collaborative, and results-driven work environment.

Train staff on leasing, customer service, and operational procedures.

Financial Management:

Prepare and manage annual operating budgets.

Monitor property income and expenses to achieve financial objectives.

Oversee rent collection, delinquency management, and financial reporting.

Identify opportunities to improve operational efficiency and profitability.

Vendor & Contractor Management:

Manage vendor and contractor relationships.

Obtain bids, negotiate contracts, and monitor service quality.

Ensure vendors meet performance expectations and contractual obligations.

Compliance & Risk Management:

Ensure compliance with all federal, state, and local housing regulations.

Maintain accurate property records and documentation.

Handle emergency situations professionally and efficiently.

Conduct regular property inspections to ensure safety and regulatory compliance.

Required Qualifications:

3+ years of Property Management experience, preferably in multifamily or luxury apartment communities.

Strong leadership and team management experience.

Proven success driving leasing performance and occupancy goals.

Excellent sales, customer service, and relationship-building skills.

Experience managing property budgets and financial reporting.

Knowledge of Fair Housing laws and property management regulations.

Strong communication, organizational, and problem-solving skills.

Ability to multitask and work in a fast-paced environment.

Proficiency with property management software (Entrata preferred).

Proficient with Microsoft Office Suite and Google Workspace.

Preferred Qualifications:

Experience managing luxury apartment communities.

Experience in high-end residential or Class A multifamily properties.

Strong understanding of KPI-driven property operations.

Experience coaching and developing high-performing teams.

Required Skills:

Property Management

Multifamily Property Management

Luxury Apartment Management

Leasing & Resident Retention

Sales & Occupancy Management

Team Leadership

Budget Management

Financial Reporting

Resident Relations

Vendor Management

Maintenance Coordination

Fair Housing Compliance

Property Inspections

Lease Administration

Customer Service

Microsoft Office

Google Workspace

Entrata

Communication Skills

Organizational Skills

Problem Solving

Time Management

Conflict Resolution

KPI Management