Job Title: Salesforce Platform Administrator II

Location: Nashville, Tennessee — Hybrid

Duration: 12 months

Schedule: Monday–Friday, 8:00 AM–5:00 PM CST

Hours: 7.5 hours/day

Location Requirement: Candidate must be local to Tennessee

Job Summary

We are seeking an experienced Salesforce Platform Administrator II to provide advanced Salesforce administration and platform support for state agencies and departments across the State of Tennessee.

The successful candidate will support 11 statewide Salesforce organizations utilizing Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud. This position will be responsible for user administration, security configuration, platform enhancements, data quality, troubleshooting, reporting, testing, and release support.

The Salesforce Platform Administrator II will work closely with agency stakeholders, vendor partners, and internal Salesforce teams to deliver secure, stable, and high-performing solutions while ensuring compliance with established State of Tennessee technology, security, governance, and documentation standards.

Key Responsibilities

Provide daily Salesforce administration and platform support.
Manage user provisioning, profiles, permissions, roles, and security settings.
Implement small to medium-sized Salesforce enhancements.
Configure page layouts, flows, automation, validation rules, and minor data model changes.
Support Salesforce environments utilizing Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
Troubleshoot Salesforce user issues and escalate complex technical problems when necessary.
Work with agency stakeholders to understand business requirements and translate them into Salesforce configuration solutions.
Assist with sandbox preparation, testing, release management, and deployment activities.
Develop and maintain Salesforce reports and dashboards based on business requirements.
Ensure Salesforce configuration and administrative activities comply with security, governance, audit, and documentation standards.
Collaborate with vendor teams, agency partners, and internal Salesforce teams to maintain consistency across multiple Salesforce organizations.
Monitor Salesforce platform releases and recommend appropriate improvements and enhancements.
Manage multiple priorities while supporting a complex multi-org Salesforce environment.
Participate in Agile and iterative delivery processes.

Required Qualifications

Bachelor's degree from an accredited college or university in Computer Science, Information Systems, Business, or a related field.
At least 3 years of professional Salesforce administration experience.
Strong knowledge of Salesforce administration, including:
User and security management
Profiles, roles, and permissions
Object configuration
Salesforce Flow and automation
Data management
Reports and dashboards
Validation and data quality
Experience troubleshooting Salesforce issues and supporting end users.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively with technical teams, vendors, and business stakeholders.
Understanding of Agile methodologies and iterative development practices.
Ability to manage multiple tasks and competing priorities.

Required Certifications

Candidates must possess or obtain within the established timeframe:

Salesforce Certified Administrator
Salesforce Certified Advanced Administrator

Preferred Qualifications

Experience working in a public sector or government environment.
Experience supporting multiple Salesforce organizations.
Experience with Salesforce Public Sector Solutions.
Experience with Experience Cloud, Service Cloud, and Sales Cloud.
Experience with Salesforce governance, security, compliance, and audit requirements.
Experience working with government agencies, vendors, and cross-functional technology teams.

Work Location

This is a hybrid position based in Nashville, Tennessee.

Candidates must be local to Tennessee.

Background Requirements

Selected candidates will be required to complete applicable background verification, including:

Address history verification
National criminal record search
Sex offender registry search
County and statewide criminal search
Federal criminal search
Global watch search
AKA/name search
Fingerprinting

Ideal Candidate

The ideal candidate is a certified Salesforce Administrator with 3+ years of hands-on Salesforce administration experience, strong knowledge of Salesforce security, configuration, Flow, automation, reporting, and data management, and preferably experience supporting public-sector or multi-org Salesforce environments.

The candidate should be comfortable working with government stakeholders, vendors, and internal technical teams while maintaining strong attention to security, governance, documentation, and data quality.

Warm Regards,

Belinda Clark | Recruitment Specialist

Mobile: (972)-905-0944 Ext 883

Email: belinda.clark@bluebixinc.com

7950 Legacy Dr Suite 400, Plano, TX 75024

About the role